Effective Date: December 2021
- We gather the information we receive from you and consumer reporting agencies.
- We use your information only to conduct business with you.
- We do not sell your information. We will not share your information with any other company or organization for marketing/advertising purposes.
- We keep your information safeguarded and confidential.
- We have website protection provided by Equifax®, a leading Internet security provider.
How the information you provide WILL be used:
- We will view your credit history, which will NOT affect your credit score.
- We will view your driving history.
- We will view your past insurance history, as well as your claims history.
- We will access general consumer reporting data to retrieve your address, vehicle types, and household driver information.
- If you participate in our voluntary Kemper Auto’s telematics program, with your consent, we will review information about your driving style and habits, including your location, for the purposes of policy rating, claims processing, and research and development.
If permitted, we will use your information to notify you of any issues concerning your auto insurance policy and/or quote. For example:
- If you have a late payment.
- If you're due for a renewal.
- If you have a saved quote that is going to expire soon.
- If you requested Kemper to remind you about your quote later.
How the information you provide WILL NOT be used:
- We will not share your information with telemarketing agencies or market research firms.
- We will not share your information with other insurance companies.
- We will not share your information with auto product/service companies.
What Information does Kemper collect?
Application Information: This is information you provide us through your agent, by phone, and/or online. We may also obtain it through directories or other consumer reporting agencies. This information includes your name, address, phone number, driver's license number, social security number, date of birth, email address, gender, marital status, whether or not there's a homeowner on the policy, vehicle information, and other driver information.
Consumer Report Information: This information is obtained through consumer reporting agencies. It includes your driving record, claims history with other insurers, and credit history information. Your information is kept by the consumer reporting agencies and they distribute your information and records to other parties, in compliance with all consumer reporting laws. This information will NOT be shared with Kemper employees who are not involved with your transaction processes, claims services, or customer service inquiries.
Contractual Information: This is information needed throughout the transaction and purchase process. It includes your payment information, including your method of payment (i.e. credit/debit card number or bank account number), billing information, your chosen insurance package, including coverage, limits, and your premium.
Telematics Information: If you are enrolled in our voluntary Kemper Auto telematics program and use the Kemper Co-Pilot App or if you are enrolled in the Kemper Auto Commercial telematics program and use the Telematics-Kemper Commercial App, we will collect information about your driving style and habits, such as your location, speed, acceleration, braking, cornering, device ID, device model and carrier information. For both the Kemper Auto and Kemper Auto Commercial telematics programs, we will only collect this information with your consent, which you are required to provide to us to participate in these programs. Policyholder participation in the Kemper Auto telematics program is voluntary. Depending on a variety of factors, policyholder participation in the Kemper Auto Commercial telematics program may be voluntary or mandatory. If your employer is enrolled in the Kemper Auto Commercial telematics program, you will be required to use the Telematics-Kemper Commercial App while performing covered services for your employer, and the information collected will be used by Underwriting to confirm vehicle use is consistent with policy attributes.
Website Transactions: Kemper may store "cookies" on your computer. Cookies are small text files that are saved to web browsers that contain information that websites use to identify users.
If you use Microsoft Internet Explorer, your cookies are kept as individual files in a folder named "Cookies", often found in the "Documents and Settings" folder. If you use Mozilla Firefox, your cookies are stored in a text file named "Cookies," often found in the "Firefox/Profiles" folder.
Who can get my information from you?
Disclosures: The giving out of information which might commonly be kept secret, usually voluntarily or to be in compliance with legal regulations or workplace rules.
Disclosures might include:
- Those that are required to provide insurance claims/customer service
- Those intended to prevent fraud
- Those necessary to comply with the law
Recipients could include:
- Kemper's family of insurance companies
- Claims representatives
- Kemper service providers and vendors
- Insurance agents and brokers
- Consumer reporting agencies, including credit reporting
- Law enforcement agencies in cases of suspected fraud or illegal activities
- State motor vehicle department
- Medical professionals or institutions to verify coverage or conduct operations or service audits
- U.S. government agencies if ordered by a subpoena, search warrant or other court order
- Mechanics, repair shops or other claims vendors.
- We will share information about you ONLY AS PERMITTED BY LAW
- We will NOT share your personal information with any other companies without your consent
A Message from Kemper
Change/View Information Request
If you think any of the information we have about you is incorrect, please contact ChoicePoint at 1-888-497-0011 during the hours of 8:00 a.m. and 7:00 p.m. Eastern Standard Time, Monday - Friday, or visit them at www.choicepoint.com. If you believe any accidents and/or violations listed on your record are incorrect, contact your state's Department of Motor Vehicles or go to www.dmv.org to find the office closest to you.
California Consumer Privacy Act Notice of Collection
The California Consumer Privacy Act (“CCPA”), which provides California Consumers certain rights regarding their Personal Information (“PI”) as those terms are defined in the CCPA, became effective on January 1, 2020. As of that date, the California Attorney General had not completed the rule making process to establish the regulations for businesses to implement the law.
In the meantime, we are providing you with notice of the PI we collect and our purposes for that collection for data that may be subject to the CCPA (“CCPA Notice”). This CCPA Notice does not cover information that is outside of the scope of the CCPA, including data we collect and process as necessary to operate our insurance businesses, which is regulated by the Health Insurance Portability and Accountability Act of 1996 and the Gramm-Leach-Bliley Act of 1999. This notice also does not apply to data collected from employees, applicants or contractors or to data collected from individuals acting as representatives of another business in connection with business communications or transactions.
We collect and share the following PI that may be subject to the CCPA for the following purposes:
|Categories of PI||Sources of PI||Purposes for PI Collection||Categories of Third Parties with whom PI is shared||Purposes of Third Parties Receiving PI|
Identifiers, Personal Records, Consumer Characteristics, Commercial Information, and Professional or Employment Information
|Customers, consumers, service providers||Improving our products and services and identify potential customers||Service providers||Enabling service providers to perform services on our behalf|
Internet Usage Information
|Consumers, service providers||Improving our products and services and identify potential customers||Service providers||Enabling service providers to perform services on our behalf|
Inferences from PI Collected
|Internal company analyses and service providers||Improving our products and services and identify potential customers||Not applicable||Not applicable|
If you are a California Consumer and would like to register a request pursuant to your CCPA “right to know about personal information collected, disclosed or sold” (including right to obtain copies of specific pieces and/or information about categories of personal information practices), “right to request deletion of personal information,” or “right to opt-out of the sale of personal information,” you can contact us at CaliforniaPrivacy@kemper.com and we will respond to your request when we are able to do so in accordance with the upcoming regulatory guidance on how to properly verify you and respond to your requests.
We will revise this CCPA Privacy Notice from time to time as implementing regulations further develop and take effect and we are able to provide you with better information on your CCPA rights and how to exercise them.